Our Learning Charter
In all its teaching, training and learning activities WDDA will:
• Aim to provide a safe and comfortable learning environment for learners, tutors, trainers, authorised visitors and other persons involved in the administration of its courses and venues.
• Provide risk assessments of venues and activities carried out during direct teaching and training sessions programmed as part of a course.
• Provide suitably qualified Tutors and Trainers for all courses delivered and who are conversant and up to date with Specifications and Standards laid down by Awarding Bodies for accredited qualifications.
As a learner attending a course organised by WDDA you can expect:
• Clear information about course fees, including concessions; content; duration; aims & objectives and assessments, at the point of enrolment and at course induction.
• Regular discussion and feedback on progress towards your learning aims and objectives.
• Advice on suitable progression routes.
• To be treated with respect and due concern for your individual learning needs by all persons involved in the teaching and administration of your course and venue.
• Prompt attention and response to any complaints and grievances about your course.
• Any confidential information about you will not be disclosed to any parties without your express permission.
As a learner attending a course run by WDDA we expect you to:
• Be committed to regular attendance and complete course and home work in a timely manner.
• Comply with all health and safety instructions issued by the course tutor.
• Treat with respect, the equipment and facilities provided at the course venue or loaned for your personal use outside of direct teaching sessions.
• Treat with respect, other learners, tutors, trainers, authorised visitors and other persons involved in the administration of your course and venue.
• To disclose any medical conditions that could put yourself or others at risk during attendance at programmed sessions, including a positive test for Covid -19.
• To inform WDDA as soon as practically possible if you are unable to attend a programmed session.
For courses run over more than 1 programmed session, you may be entitled to a refund if you withdraw on or before the second session.
After this time you will be liable for any fees that may include any concessions that were agreed at the time of your enrolment.
Should Government restrictions dictate that classroom teaching cannot continue for part of a course or assessment, WDDA will endeavour to transfer teaching and assessment to an online platform, such as Zoom. Where learners are unable to access this medium, a refund, less teaching already delivered and any admin costs, will be offered. Time spent by learner’s in quarantine will be treated as normal sick absence and no refund our deferred teaching time will be offered. Your teacher will be able to direct you to resources that may help you to study at home.